DIGITAL LITERACY PROGRAM
Building Skills. Growing Confidence. Supporting Independence.
Hands-on technology classes delivered on-site in partnership with community organizations—equipping participants with practical digital skills for everyday life.
THE PROGRAM
Technology Made Practical. Confidence Made Possible.
TRUST Digital Literacy Program brings hands-on technology classes directly into the places people already gather. We provide hands-on digital literacy training that helps seniors and underserved communities confidently use computers, mobile devices, online services, productivity tools, and artificial intelligence while staying safe online. Our customized, instructor-led classes promote digital independence and equip participants with practical skills they can apply in their everyday lives.
Participants and facilitators at UPO’s technology lab.
100%
of participants reported at least a 60% increase in their confidence and comfort using technology after completing our sessions.
100%
of participants would recommend the class to a friend.
100%
said the class pace was just right for them.
Source: TRUST Tech Training — Your Experience & Skills Survey, early participant feedback (n=5), June 2026.
HOW IT WORKS
TRUST Digital Confidence Learning Cycle
Every session follows the same rhythm — three classes to build a skill, one day to make it stick.
WEEK 1
Foundations
Participants learn essential concepts, tools, and terminology through clear, instructor-led demonstrations.
WEEK 2
Guided Practice
Participants strengthen their skills through hands-on activities, real-life scenarios, and personalized support.
WEEK 3
Confidence In Action
Participants apply what they have learned more independently, building the confidence to use technology in everyday life.
WEEK 4
Digital Discovery Lab
Participants revisit challenging skills, explore topics of personal interest, ask questions, and receive individualized assistance.
As TRUST introduces additional classes—such as AI, online safety, Google Workspace, telehealth, or smartphone skills—each topic can move through the same four-stage cycle: Learn. Practice. Apply. Explore.
What participants ask on Free Day helps shape the next topic we teach.
LESSONS FROM THE FIELD
What We’ve Learned
Two facilitators, every session
One leads the lesson for returning participants. One works one-on-one with anyone new so nobody falls behind, and nobody has to wait.
Free Day is why people stay
Once a month, there’s no new material—just room for the real questions that come up between classes.
+2.0 pts
largest comfort gain we measured — staying calm when something goes wrong.
100%
strongly agreed their instructor explained things in a way they understood.
THE CATALOG
A Learning Catalog That Grows With You
Our growing catalog takes participants from essential digital basics to emerging technology, while teaching the everyday tools that support confidence and independence.
FOUNDATIONS 101
Devices & the internet, email & messaging, staying safe online, accessibility settings.
EVERYDAY INDEPENDENCE
App and software classes built around daily living — telehealth, online banking, appointments, forms.
WHAT’S NEXT
Emerging-tech sessions, including how to use AI in everyday life.
Bring Digital Literacy to Your Site
From first-time technology basics to emerging tools such as artificial intelligence, our expanding course catalog helps participants build practical skills at their own pace. Courses also cover everyday apps and digital services that support greater confidence, connection, and independent living.